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Shipping FAQ

Where do we ship?

We ship ErosTek products all over the world using United Parcel Service (UPS) and US Postal Service (USPS) with real-time discounted rates displayed during checkout. Every shipping method includes insurance against loss or damage during shipment and a tracking number that you'll receive once your order ships. Delivery can be monitored anytime you wish from the tracking page sent to your email address.

Shipments to addresses outside the US may require payment of import fees and taxes at time of delivery. These fees can amount to about 20% of the product total. Refusing an international shipment will result in the package being abandoned by the carrier with no recourse or refunds available.

When do we ship?

We ship orders every business day, Monday through Friday excluding major holidays. Orders that arrive by 2 PM Pacific Time will ship the same day. Orders that arrive after this cutoff time may ship the following business day. You will receive an order fulfillment email and tracking information once your order ships, with an expected delivery date so you'll know when you can expect your stuff. 

How does the packaging look? Is it discreet?

Our packaging is simple and discreet. No logos. No mention of what's inside. Our return address is "ECForbes Inc" our corporate name, not "ErosTek" to keep your contents private and protected. Only you'll know what's inside — once you open it :-)

Where do orders ship from? 

All orders are fulfilled and shipped from our headquarters:

ECForbes Inc.
4320 Redwood Highway, Suite 400
San Rafael CA 94903 USA

If you have a question about our shipping options and procedures, send us an email at: sales@erostek.com.